Showing posts with label evaluating doctors. Show all posts
Showing posts with label evaluating doctors. Show all posts

Sunday, August 17, 2014

From the defamation archives: Dentist claims he lost $300,000 due to an online review that was up for three weeks

Our health is at risk when doctors and dentists can silence patients who have been harmed. All a doctor has to do to silence criticism is to threaten expensive litigation even when the patient would win in court if he had the resources to go to trial. How many patients have the resources to pay for years of litigation?

A Portland dentist is suing a former patient for what the dentist claims are defamatory reviews in online forums
By Sam Stites
Willamette Week
September 3, 2012

Dr. Mo Saleh, of Dental Dynamics, originally filed suit against Spencer Bailey in Multnomah Circuit Court on June 26 seeking $300,000 after Bailey wrote about Saleh’s dental skills on Yelp, DoctorOogle.com and Google. In his lawsuit, Saleh says Bailey posts caused damage to his reputation, loss of profits and emotional distress.

The reviews cited in the complaint include statements saying Bailey implied ”improper and insufficient dental services by Dr. Saleh.” The complaint further alleges that Bailey wrote, “if Dr. Saleh tells you that you have a cavity — GET A SECOND OPINION.”

According to the complaint. Bailey said he had never had a cavity in 32 years until Saleh found several. Bailey’s lawyers have responded by stating that Bailey went to Saleh for dental work and then went to another dentist after experiencing pain. They claim that the other dentist advised Bailey that some of the fillings were unnecessary and some were poorly put in.

Bailey’s attorneys, Jeremiah Ross and Linda Williams, also claimed that Saleh contacted Bailey after he reviewed the dentist on various web sites, threatening him to remove them. They say Bailey removed the postings out of concern for his and his family’s safety. Even though Bailey removed the postings, Saleh is proceeding with his suit. (Saleh’s lawyer declined to comment.)

As online commentary about all manner of topics has exploded, so too has the number of lawsuits unhappy targets have filed about such commentary. Saleh’s suit falls under what lawyers call a practice of Strategic Law Against Public Participation or SLAPP. SLAPP cases take aim at people making statements or publishing information that could be damaging to the plaintiff. Critics say these suits are sometimes little more than attempt to censor, silence and in intimidate the defendant.



In a similar case, a Washington County pastor sued a former parishioner in June, claiming an online review of his church was defamatory. The defendant’s attorney, Linda Williams—who is also representing Bailey, the dental patient—employed an Oregon anti-SLAPP statute passed in 2001 aimed at frivolous SLAPP lawsuits. The judge ruled in favor of the Washington County defendant and said that the statements were made “in a public forum and concern an issue of public interest,” according to KATU.

Earlier this month Bailey’s attorneys filed a motion to strike Saleh’s lawsuit under the anti-SLAPP statute, declaring that Bailey’s online reviews are free speech in a public forum. "Spencer's review was a protected opinion and the Plaintiff cannot prove their allegations," Ross, Bailey’s co-counsel tells WW via email. "Nor can they prove $300,000 in damages for a post that was up for three weeks."

A judge will hear the anti-SLAPP motion on Sept. 5.

Monday, August 26, 2013

The current teacher evaluation system is no better than the system that evaluated the Fort Hood shooter

Anybody familiar with the teacher evaluating system in our schools knows that it's a joke. Even Camille Zombro, former president of San Diego Education Association, tells the story of how she repeatedly asked her principal for an evaluation, but her principal would say, "Oh, I know you're doing fine." It was the most honest thing the principal could do for such an active political figure. But other teachers have the same complaint: there are shockingly few observations by principals, and the evaluations are useless political statements at worst, and useless blather at best. Teacher culture, not professionalism, rules the schools.

We need evaluations done by outsiders with no personal or political relationship to the evaluatee. Evaluators should do frequent observations (at least three or four times a year) and should use specific criteria.

Ft. Hood shooter received glowing evaluations before attack
Maj. Nidal Hasan, convicted of killing 13 and wounding several others, was said to have 'great potential as an Army officer.'
By Molly Hennessy-Fiske
LA Times
August 24, 2013

Months before the Ft. Hood shooting in November 2009, the Army psychiatrist convicted Friday of killing 13 and wounding more than 30 was completing a fellowship at Walter Reed National Military Medical Center, where military supervisors praised his unique interest in Islam's impact on soldiers, according to documents provided to The Times.

Maj. Nidal Malik Hasan's supervisors had also repeatedly recommended him for promotion, according to documents.

"He has a keen interest in Islamic culture and faith and has shown capacity to contribute to our psychological understanding of Islamic nationalism and how it may relate to events of national security and Army interest in the Middle East and Asia," supervisors wrote in an evaluation report July 1, 2009.

Among Hasan's "unique skills," the report listed "Islamic studies" and "traumatic stress spectrum psychiatric disorders," concluding that "Maj. Hasan has great potential as an Army officer."

The officer evaluation report, and another from earlier that year, were provided to The Times by Hasan's civil lawyer, John Galligan, who says he believes they are relevant to Hasan's sentencing, which is set to begin Monday. He is eligible for the death penalty.

Hasan, 42, has been convicted of 13 charges of premeditated murder in the Nov. 5, 2009, shooting in Texas. The same jury of 13 officers that convicted him will determine his sentence. For a death sentence to be imposed, the decision must be unanimous.

Galligan, a former military judge, said the reports could be used at Hasan's sentencing to argue against a death sentence. But Hasan, who will be representing himself at sentencing as he did at trial, has yet to submit them as mitigating evidence. Galligan says he is concerned the jury will have an incomplete account of Hasan's service record and the role superiors played in promoting him.

The evaluation reports were filed while Hasan, an American-born Muslim, was earning a master's degree in public health through a two-year fellowship in disaster and preventive psychiatry. A colleague of Hasan's at Walter Reed testified that he pursued the fellowship in order to avoid deployment.

The other report, completed March 13, 2009, said Hasan had "outstanding moral integrity" and that he had selected a "challenging topic" for his master's of public health project: "the impact of beliefs and culture on views regarding military service during the Global War on Terror."

Supervisors recommended Hasan for a position "that allows others to learn from his perspectives," noting his "unique insights into the dimensions of Islam" including "moral reasoning" were "of great potential interest and strategic importance to the U.S. Army."

An Army doctor testified that a month before the attack, Hasan told her that if the military forced him to deploy to the Middle East "they will pay." He was later ordered to deploy to Afghanistan, and began plotting his attack.

Thursday, March 07, 2013

Even after losing defamation suti, Dr. David McKee seems unaware that he has abused the legal system to torment Dennis Laurion for exercising his right to free speech

Even after losing his defamation lawsuit in the Minnesota Supreme Court, Dr. David McKee seems completely unaware that he has tormented a patient's family for discussing his bedside manner on the Internet. Dr. McKee also claims not to believe that a nurse described him as a "tool".

Many people would consider Dr. McKee to be cowardly and relentless to have dragged a man through the courts simply for taking advantage of his First Amendment rights. The financial resources of the doctor and the man he sued were vastly disparate.


Ticked Off Doctor Sues Patient's Son for Comments About Bedside Manner
By Trisha Torrey
About.com Guide
May 16, 2011

In April 2010, Kenneth Laurion, a man in his mid-80s from Duluth, Minnesota, suffered a stroke.

His doctor, Dr. David McKee, must have been a real S. O. B. - abrupt and rude at the very least. As a result, Mr. Laurion's son, Dennis, contacted the powers-that-be to complain. He recounted his experience to groups like the American Academy of Neurology, the American Neurological Association, two physicians in Duluth, Minnesota (where all this took place) the St. Louis County Public Health and Human Services Advisory Committee and St. Luke's hospital, and others - 19 in total.

Dennis Laurion told those groups that Dr. McKee (quoted here from the Duluth News Tribune):

. . . "seemed upset" that Kenneth Laurion had been transferred from the Intensive Care Unit to a ward room; that McKee told the Laurion family that he had to "spend time finding out if [the patient] had been transferred or died;" that McKee told the Laurions that 44 percent of hemorrhagic stroke victims die within 30 days; that McKee told the patient that he didn't need therapy; that McKee said it didn't matter that the patient's gown was hanging from his neck with his backside exposed; that McKee blamed the patient for the loss of his time; and that McKee didn't treat his patient with dignity.

In return, Dr. McKee got ticked off, defended his actions - and sued Dennis Laurion for making libelous statements.

But the judge dismissed the suit citing the fact that there was no evidence to show the doctor had been harmed, and stated that nothing defamatory had taken place - that his statements seemed to be more about an emotional discussion of the issues.

So what's the take-away for those of us who have had our own run-in with doctors? Plenty.

First - most of us have had our own experiences with arrogant and condescending doctors - doctors who are so full of themselves and their own lives that they treat us like dirt. They need a cummupence of their own. (For them I wish the karma of their own health challenges to give them some flavor of exactly what they are doing to their patients. No harm wished - just karma. They seem to learn really quickly that way.)

And yes - we have the right and perhaps even the obligation to complain, just as Dennis Laurion did. I've written before about how it's incumbent upon us to make sure the right people know how poorly we were treated. It's the only way to instill the necessary attitude adjustments. (If you think about it, I'll bet Dr. McKee will be a little more thoughtful the next time he wants to heap his S. O. B. -ness on another patient or loved one!) The only caveat is that we must recount exactly our experiences - not shade or embellish them. Report problems as if you were a journalist describing the experience - not the emotions, just the facts.

But I also remind you that nice doctors are not the same as competent doctors - and (as one of my twitter doctor friends reminds me) - competent doctors aren't always nice. Sometimes we just have to recognize that getting good medical care might require us to put up (in the short term) with this kind of arrogance, no matter how difficult and disconcerting it might be. That doesn't make it right. It just is what it is.

But the bottom line, to me, is this. . . . decent medical care requires a variety of skills from our doctors including the mechanics of medicine, and the respectful communications that go along with that, too. By reporting the transgressions of Dr. David McKee to those many groups he interfaces with, Dennis Laurion did Dr. McKee's future patients a favor.

Next time around, Dr. McKee will think twice before he accosts his patients and their families with his insulting and callous behavior. And that's as it should be.

February 10, 2013
(12) David McKee says:

Okay let me set you straight on a few things. First, Mr Laurion and I do not agree at all as to what was said and what happened. More importantly, Mr. Laurion (the son, not the patient) contradicted his account of what happened numerous times. No Trisha, I am not a real SOB as you have concluded based on accepting the statements which I sued Laurion over as truthful. If they were truthful I would not have brought the suit forward. Dennis Laurion is a sick malicious bully. He wrote several versions of what transpired in his father’s hospital room, each more slanderous and exaggerated than the last. As an example, in the earliest versions of Laurion’s description, he mentioned, accurately, that I helped his father to a standing position. A later version stated that I pulled his father out of bed; still later that I jerked his father against a closed bedrail and against his will.

[Maura Larkins note: All three versions could be true. Since the father was unhappy to be standing in his skimpy gown, and he knew what kind of gown it was before he got up, it seems quite likely that he was not willing to get up. But really, why make such a big deal out of this sort of thing? Sometimes a doctor does have to demand that a patient stand up so that he knows how well the patient can stand. And it's quite likely that a doctor would not want to use his well-educated hands to tie a dressing gown on a patient--I'm not saying I approve this attitude, just that I think it's a common one.]

Laurion also complained that I humiliated his father by not tying the back of his father’s hospital gown. In fact, Dennis Laurion was sitting in a chair on the same side of his father’s bed as the patient. He would have needed only to lean forward a little to reach the ties of the gown. I was on the opposite side of the bed and could not have reached the back of the gown if I had wanted to.

After I left the patient’s room I was sitting at a nurses station only 30 feet from where Dennis Laurion was sitting and in plain sight. He could have discussed any concern with me then without the slightest difficulty. Instead he chose to begin his smear campaign against me. He fired off 19 letters of complaint within the next few days.

He tried for several weeks to get the local media outlets interested; none would have anything to do with him until he met up with Mark Stodghill of the Duluth News Tribune. The two of them met several times over a 2 week period to come up with a great doctor bashing piece of propaganda. Stodghill placed a call to my office at 4:55 p.m. on a Friday. I was not on call and had left for the day. This was the only attempt he made to contact me. The newspaper article came out only 10 hours later. Still the one half hearted attempt to reach me allowed the reporter to accurately state that “calls to Dr. McKee were not returned”, implying that I had something to hide. The article was so biased that of approximately 80 conversations with patients who brought up the matter, only 2 understood that I was suing Laurion; the rest misunderstood and believed I was being sued by Laurion.

I have been the victim of a cowardly relentless series of attacks by a truly sick human being. The fact that you appear to always assume that if a complaint is made against a physician, the physician must be in the wrong, makes you little better than Mark Stodghill who was willing to use the lowest possible journalistic standards seemingly designed to get the story wrong so as to allow for the most inflammatory headline possible.

Saturday, February 02, 2013

Dennis Laurion answers questions after his recent win in Minnesota Supreme Court against Dr. McKee's lawsuit about online comments

Dennis Laurion

Below are questions asked of Dennis Laurion by interviewers during the lawsuit McKee vs Laurion. Sued for his comments in online rating sites and letters to medical groups, Laurion deferred answering those questions in the past but has now offered his answers in this venue.

1) First and foremost, how’s your dad doing? We’d love to learn a little
more about his service to the country, as well.

ANSWER: My father had his stroke at age 84. He is now 88. He has difficulty with gait and balance. His speech and mental resources remain well. My father enlisted in the Navy at age 17 during World War II. By age 19, he was a Navy combat medic in the Solomon Islands, a Second Class Petty Officer, the equivalent of an Army or Marine Corps Staff Sergeant. My father worked two jobs and supported a family while obtaining a Ph.B. and an M.S. in Geriatric Counseling. He was a Boy Scout leader, an Elder in his church, a high school teacher, and a systems analyst at the advent of the computer age.

2) Undoubtedly, this defamation case has caused some stress for your
family. Would you like to talk a little about that?

ANSWER: This entire experience has been distressing to my family. We were initially shocked and blindsided by “jocular” comments made so soon after my father’s stroke by somebody who didn’t know us. We were overwhelmed by my being sued after posting a consumer opinion, and we were shocked by the rapidity with which it happened. It has been the 800 pound gorilla in the room. My parents would be 88-year-old witnesses. My mother and wife prefer no discussion, because they don’t want to think about it. Conversation with my father only reminds him of his anger over this situation. My siblings and children don’t often bring it up, because they don’t know how to say anything helpful. I have been demoralized by three years of being called “Defendant Laurion” in public documents. While being sued for defamation, I have been called a passive aggressive, an oddball, a liar, a coward, a bully, a malicious person, and a zealot family member. I’ve been said to have run a cottage industry vendetta, writing 19 letters, and posting 108 adverse Internet postings in person or through proxies. That’s not correct. In reality, I posted ratings at three consumer rating sites, deleted them, and never rewrote them again.

3) You know what they say about talking politics and money in mixed
company, but would you care to talk about the financial situation this
lawsuit has put you in?

ANSWER: The plaintiff’s first contact with me was a letter that said in part that he had the means and motivation to pursue me. The financial impact of being sued three years to date has been burdensome, a game of financial attrition that I haven’t wanted to play. The suit cost me the equivalent of two year's net income - the same as 48 of my car payments plus 48 of my house payments. My family members had to dip into retirement funds to help me.

I wish I could sleep, but then my short attention span kicks in: "St. Luke's Hospital, defamation, lawsuit, Minnesota Supreme Court, one sheep, two sheep, three sheep, cow, horse, chicken, duck, duck, goose, old McDonald had a farm; heeeeeeeyy, Macarena!"

What it’s like for a patient or family member to be caught up in a case like this was already described by the plaintiff's lawyer in a Star Tribune newspaper article, “Company sues over info put on Yahoo message board,” August 27, 2001, and repeated in http://chronicle.augusta.com/stories/2001/08/27/bus_321610.shtml .

It said in part:

“Message-board participants have the right under the First Amendment to voice their opinions. That freedom is troublesome for companies and their legal and public-relations staffs, which wince about the complaints and scramble to correct inaccurate information that could be posted by consumers, investors, employees or competitors. If a company sues, alleging simple business disparagement or perhaps defamation, its goal isn’t necessarily to win,” said Marshall Tanick, a First Amendment expert at Mansfield & Tanick in Minneapolis. “The strategy is to force the other person to incur huge legal expenses that will deter them and others from making such statements,” he said.

“Companies typically shy from suing customers because it creates bad publicity. Thus, much of the legal activity involves employees or former workers. I’m seeing it happen with increasing frequency…yet very few (cases) go all the way to trial and verdict,” Tanick said.

“A company’s strategy typically includes filing in a state that might be inconvenient and costly for defendants. Lawyers will seek ways to avoid First Amendment issues because they are difficult to win. One option is to allege breach of contract or violation of trade secrets rather than defamation,” he said.

4) You’ve probably learned lots about defamation law since this began,
have you spoken with anyone else who is going through the same thing?
Have they given you any invaluable insight? Support?

ANSWER: After receipt of a threat letter, I deleted my rate-your-doctor site postings and sent confirmation emails to opposing counsel. Since May of 2010, postings on the Internet by others include newspaper accounts of the lawsuit; readers’ remarks about the newspaper accounts; and blog opinion pieces written by doctors, lawyers, public relations professionals, patient advocates, and information technology experts. Dozens of websites by doctors, lawyers, patient advocates, medical students, law schools, consumer advocates, and free speech monitors posted opinions that a doctor or plumber shouldn’t sue the family of a customer for a bad rating. These authors never said they saw my deleted ratings – only the news coverage. Newspaper stories have caused people to call or write me to relate their own medical experiences. I’ve referred them to my lawyers. I've also received encouragement from other persons who have been sued over accusations of libel or slander.

5) Due to the publicity your case has received, has it affected
your dealings with other medical professionals?

ANSWER: My wife, my mother, my father, and I each have a different doctor. Each of us continues to see his or her attending physician, as before. They're all aware of this suit, but none has commented on it.

6) Do you feel like McKee’s status as a doctor has given him an unfair advantage in how the media is covering this lawsuit?

ANSWER: Medical peer newsletters or magazines that interviewed the plaintiff did not approach me. Websites maintained by doctors for doctors or lawyers for lawyers often caused an inference that I was a zealot family member or somebody who had asked about my dad's chances and then shot the messenger. Generally, however, those websites echoed other websites in advising public relations responses other than a lawsuit - for fear of creating the "Streisand Effect." As a retired layman, I brought far less resources to the battle of financial attrition.

7) Do you have a favorite founding father?

ANSWER: Thomas Paine.

[Maura Larkins comment: Good choice!]

8) Your father selflessly served this country, and now the laws of the
land are causing you and your family discord. Has this experience
ignited a justice reform fire – with regards to defamation law -- in
your gut?

ANSWER: I've learned that laws about slander and libel do not conform to one's expectations. I've read that an online complaints are safe "if you stick to the facts." That's exactly the wrong advice. I did not want to merely post my conclusions. I wanted to stick to my recollection of what I'd heard. I don't like to read generalities like he's arrogant, rudest waiter I ever met, worst plumber ever, etc. However, such generalities are excused as opinion, hyperbole, or angry utterances. If one purports to say what happened, factual recitations can be litigated. The plaintiff must prove the facts are willfully misstated, but the defendant can go broke while waiting through the effort.

I feel that defamation lawsuits are much too easy for wealthy plaintiffs. If I were to attempt suing a doctor for malpractice, my case would not proceed until I'd obtained an affidavit from another doctor, declaring that the defendant's actions did not conform to established procedures. In a defamation suit, there's generally no exit short of a judge's dismissal order - which can be appealed by the plaintiff. Being called "defendant" is terribly personal, but the civil suit path is totally impersonal. During the three years that I went through depositions, interrogatories, a dismissal hearing, an appellate hearing, and a state Supreme Court hearing; I never once spoke to a judge. At depositions, the plaintiff and I sat opposite each other, while I answered his lawyer's questions, and he answered my lawyer's questions. We were not to speak to each other.

Minnesota and two other states allow "hip pocket" lawsuits. The plaintiff can start a suit by sending the summons and complaint to the defendant without filing the documents in court. The plaintiff enjoys complete anonymity from public awareness. The defendant has 20 days to respond, but the court is unaware that the suit exists. The plaintiff can conduct interrogatories and depositions while the court is unaware that the suit exists. The plaintiff can send settlement demands to the defendant's insurance company while the court is unaware that the suit exists. Until the suit is actually filed, the plaintiff's lawyer orchestrates everything as the officer of the court. If the defendant files his answer, in order to publicly get onto the docket and under the supervision of a judge, the defendant pays the filing fee. In Minnesota, if the plaintiff loses his effort at rule by law, the rule of law generally allows the defendant no remuneration. The plaintiff can lose the suit while winning the battle of financial attrition.

9) Tell us about yourself.

ANSWER: I'm a retired Chief Petty Officer, Social Insurance Specialist, and Medical Records Analyst, having worked for the Coast Guard, the Social Security Administration, and St Mary's Medical Center. I majored in Industrial Supervision at the Purdue University Calumet School of Engineering, Manufacturing, and Technology. My wife and I have 6 children and 9 grandchildren.

Between high school and the Coast Guard, I worked in a steel mill. I spent part of those two years as a blacksmith helper. I helped make pry bars, jackhammer chisel points, air hose couplings, rods, and hooks. I once set the back of my shirt on fire without knowing it, because I was wearing a sweatshirt and flame retardant long underwear.

I've never been afraid of heights, bodies of water, or love - just falling, drowning, and rejection.

I wish I could sleep, but then my short attention span kicks in: "St. Luke's Hospital, defamation, lawsuit, Minnesota Supreme Court, one sheep, two sheep, three sheep, cow, horse, chicken, duck, duck, goose, old McDonald had a farm; heeeeeeeyy, Macarena!"

Dennis

*********************************

Dennis K. Laurion
Chief Yeoman, U. S. Coast Guard (Retired)
Social Insurance Specialist (Disability Post-Entitlement), Social Security Administration (Retired)
Outpatient Medical Records Analyst, St. Mary 's Medical Center (Retired)

Wednesday, January 30, 2013

McKee v. Laurion resolved: Online comments about doctors are protected speech, not defamation

It's okay to rate doctors in online reviews.

The Minnesota Supreme Court agrees with Mr. Dennis Laurion that patients and their families have a right to comment on the Internet regarding doctors' behavior. Patients also have the right to report their opinions to medical groups. I don't know what country Dr. McKee thought he was living in. I believe Dr. McKee proved that he has a bad attitude by hounding Mr. Laurion through the courts.

See: Dennis Laurion answers questions.
See: Can you tag your doctor a 'tool' online?
See Doctors Silencing Patients on Thank Heaven for Insurance Companies blog.
Read the decision HERE.

Court: Calling a doctor 'a tool' is protected speech
by Bob Collins
MPR News
January 30, 2013

The Minnesota Supreme Court has thrown out the case against a man for rating a doctor online.

Kenneth Laurion had a stroke in 2010 and was examined in the hospital by neurosurgeon Dr. David McKee in Duluth. Laurion's son found McKee to be "rude and insensitive" during the 20-minute examination.

So he posted the following on some "rate-your-doctor" websites:

My father spent 2 days in ICU after a hemorrhagic stroke. He saw a speech therapist and a physical therapist for evaluation. About 10 minutes after my father transferred from ICU to a ward room, Dr. McKee walked into a family visit with my dad. He seemed upset that my father had been moved. Never having met my father or his family, Dr. McKee said, "When you weren't in ICU, I had to spend time finding out if you transferred or died." When we gaped at him, he said, "Well, 44% of hemorrhagic strokes die within 30 days. I guess this is the better option." My father mentioned that he'd been seen by a physical therapist and speech therapist. Dr. McKee said, "Therapists? You don't need therapy." He pulled my father to a sitting position and asked him to get out of bed and walk.[] When my father said his gown was just hanging from his neck without a back, Dr. McKee said, "That doesn't matter." My wife said, "It matters to us; let us go into the hall." Five minutes later, Dr. McKee strode out of the room. He did not talk to my mother or myself. When I mentioned Dr. McKee's name to a friend who is a nurse, she said, "Dr. McKee is a real tool!" McKee sued for defamation. A district court judge court threw the case out, but an appeals court kept the defamation claims intact.

Today, the Minnesota Supreme Court threw those claims out, too, saying there's no indication they were false, and there does not appear to be any harm to the doctor.

Statement 3 was published as follows: "Dr. McKee said, 'Therapists? You don't need therapy.' " We fail to see how this statement, standing alone, is capable of a defamatory meaning that would harm Dr. McKee in the eyes of the community. By itself, Statement 3 is harmless. Doctors routinely evaluate whether therapy is appropriate for a given patient.

Of particular interest in the case is the debate over whether calling a doctor "a tool" is protected speech.

It is, the court said today:

Referring to someone as "a real tool" falls into the category of pure opinion because the term "real tool" cannot be reasonably interpreted as stating a fact and it cannot be proven true or false.... See Milkovich v. Lorain Journal Co., 497 U.S. 1, 19-20 (1990). We conclude that it is an opinion amounting to "mere vituperation and abuse" or "rhetorical hyperbole" that cannot be the basis for a defamation action. (explaining that people often engage in name-calling "without any real intent to make a defamatory assertion, and it is properly understood by reasonable listeners to amount to nothing more").

Nonetheless, the assertion that a nurse told Laurion that Dr. McKee is a "real tool" is one of fact because whether a nurse actually made the statement to Laurion is an assertion that can be proven true or false. Dr. McKee argues that Laurion's possible fabrication of the existence of the nurse, and thus the statement attributed to the nurse, creates a genuine issue of fact as to the falsity of Statement 6. As described above, Laurion's assertion that the nurse made the statement to him and the implicit assertion that the nurse exists are susceptible to proof. We nevertheless conclude that even though Statement 6 includes a factual assertion that can be proven true or false, Statement 6 is not actionable because the statement is incapable of conveying a defamatory meaning. First, the part of the statement that can be proven true or false--whether a nurse made the statement to Laurion--does not itself place Dr. McKee in a negative light even if it is false. The assertion that a nurse made the statement only has the potential to cast Dr. McKee in a negative light when combined with the second part of the statement--that Dr. McKee is a "real tool." However, attributing the statement to an unidentified nurse does not add defamatory meaning to the statement.

As a final matter, a review of Laurion's online posting as a whole does not change our holding in this case. Given the reasoning underlying our conclusion that the six individual statements at issue are not actionable, it would defy logic to conclude that the posting, when viewed as a whole, is somehow actionable. Therefore, we reject any argument that the totality of Laurion's statements makes his online posting actionable.

Nonetheless, there's clearly a lesson here regarding posting material online: Be careful.

Jeff Hermes, director of the Citizens Media Law Project at Harvard University's Berkman Center for Internet and Society, told the Associated Press at the beginning of the case that "people who want to post critical reviews should think about whether they can back up their statements. And they can strengthen their position by stating the facts on which their opinions are based."

"The reality is that we bet our house every time that we post content online," Goldman told the AP. "It's a lousy answer from a societal standpoint because we need people to share their experiences so vendors will be punished or rewarded as appropriate."

Comments (4) Wow, if I sued when someone called me a name, people might think I was a real tool! Posted by GT | January 30, 2013 11:01 AM...

Saturday, January 19, 2013

Defamation? Dr. David McKee sues because a patient's son filed complaints with medical boards as well as on Internet

UPDATE: Dennis Laurion wins victory for free speech in Minnesota Supreme Court against doctor who tried to silence him.

Should patients be punished for filing complaints to medical groups?

Doctor's suit tests limits of online criticism
By Maura Lerner
JewishWorldReview.com (MCT)

Two years ago, Dennis Laurion logged on to a rate-your-doctor website to vent about a Duluth, Minnesota neurologist, Dr. David McKee.

McKee had examined Laurion's father, Kenneth, when he was hospitalized after a stroke. The family, Laurion wrote, wasn't happy with his bedside manner. "When I mentioned Dr. McKee's name to a friend who is a nurse, she said, 'Dr. McKee is a real tool!'" he wrote.

McKee wasn't amused. He sued Laurion for defamation, and now the case is pending before the Minnesota Supreme Court.

McKee, 50, is one of a small number of doctors who have gone to court to fight online critics, in cases that are testing the limits of free speech on the Internet. "Doctors are not used to public criticism," said Eric Goldman, an associate professor at the Santa Clara University School of Law in California, who tracks such lawsuits. "So it's a new phenomenon for them."

While such cases are rare, Goldman said, they've been popping up around the country as patient review sites such as vitals.com and rateyourdoctor.com have flourished. Defamation suits are "kind of the nuclear option," Goldman said. "It's the thing that you go to when everything else has failed."

McKee's lawyer, Marshall Tanick, said the doctor felt he had no choice but to sue to protect his reputation and his medical practice.

"It's like removing graffiti from a wall," said Tanick. He said Laurion distorted the facts -- not only on the Internet, but in more than a dozen complaint letters to various medical groups...

Monday, August 27, 2012

Two interesting Internet defamation cases filed by doctors

UPDATE: Dennis Laurion wins with free speech defense to Dr. David McKee's defamation lawsuit.

ORIGINAL POST:

#1--Patient Susan Walker was able to get Dr. Aaron Filler's defamation lawsuit thrown out of court. See: California patient wins anti-SLAPP motion against doctor she criticized


#2--[SEE UPDATE ABOVE!] Dennis Laurion is still fighting this defamation case by Dr. David C. McKee: See: Dr. David McKee sues patient's son for Internet defamation, hires a private detective to find out which nurse called him a "tool"

"When a doctor hires a private detective to find out which one of the 4,400 nurses in St. Louis County, MN may have called him a “tool” you know the man is serious about defending his reputation. That is just what Dr. David McKee of Northland Neurology and Myology is doing in preparation for the next leg of his defamation lawsuit against the son of a former patient, Dennis Laurion..."



The irony of all this is that is is perhaps more likely that positive reviews are false than negative reviews.

Here's an Aug. 25, 2012 New York Times article by David Streitfeld about how reviews are bought and sold:

...“The wheels of online commerce run on positive reviews,” said Bing Liu, a data-mining expert at the University of Illinois, Chicago, whose 2008 research showed that 60 percent of the millions of product reviews on Amazon are five stars and an additional 20 percent are four stars. “But almost no one wants to write five-star reviews, so many of them have to be created.”

Consumer reviews are powerful because, unlike old-style advertising and marketing, they offer the illusion of truth. They purport to be testimonials of real people, even though some are bought and sold just like everything else on the commercial Internet.

Mr. Liu estimates that about one-third of all consumer reviews on the Internet are fake. Yet it is all but impossible to tell when reviews were written by the marketers or retailers (or by the authors themselves under pseudonyms), by customers (who might get a deal from a merchant for giving a good score) or by a hired third-party service.

The Federal Trade Commission has issued guidelines stating that all online endorsements need to make clear when there is a financial relationship, but enforcement has been minimal and there has been a lot of confusion in the blogosphere over how this affects traditional book reviews...

Thursday, January 21, 2010

Overweight women get substandard care from doctors

The surprising reason why being overweight isn't healthy
By Ginny Graves, Health.com
January 21, 2010
Health.com

It's shocking, but it's true: Being a woman who's more than 20 pounds overweight may actually hike your risk of getting poor medical treatment. In fact, weighing too much can have surprising -- and devastating -- health repercussions beyond the usual diabetes and heart-health concerns you've heard about for years.

Recent studies have found, if you are an overweight woman you:

• May have a harder time getting health insurance or have to pay higher premiums

• Are at higher risk of being misdiagnosed or receiving inaccurate dosages of drugs

• Are less likely to find a fertility doctor who will help you get pregnant

• Are less likely to have cancer detected early and get effective treatment for it

What's going on here? Fat discrimination is part of the problem. A recent Yale study suggested that weight bias can start when a woman is as little as 13 pounds over her highest healthy weight.

"Our culture has enormous negativity toward overweight people, and doctors aren't immune," says Harvard Medical School professor Dr. Jerome Groopman, M.D., author of "How Doctors Think." "If doctors have negative feelings toward patients, they're more dismissive, they're less patient, and it can cloud their judgment, making them prone to diagnostic errors."...

Thursday, September 17, 2009

We need better evaluation for teachers--and doctors. Constant evaluation by professionals would be better than having jury trials re medical problems

#1 Doctors cover up for each other too much, allowing incompetent doctors continue to practice.

#2 Good doctors sometimes get sued for unpreventable tragedies, and juries who don't understand the complexities of these cases are asked to decide of the doctor acted properly.

As we talk about reforming medical the medical malpractice tort system, maybe we could solve problem #1 at the same time as problem #2.

Perhaps doctors who are currently evaluated as good could be given lower insurance rates.

But capping medical malpractice claims would only serve to encourage incompetent doctors. Insurance companies would have little to lose by insuring them.